Privacy Policy
Last Updated: 20/03/2025
1. Introduction
Welcome to Ivy Care. We are committed to protecting the privacy and security of our clients, website visitors, and employees. This Privacy Policy explains how we collect, use, and safeguard your personal information.
2. Information We Collect
We may collect and process the following personal information:
- Personal Identifiable Information: Name, email, phone number, address.
- Health-Related Information: If provided as part of care services.
- Financial Information: Payment details for care services.
- Website Usage Data: IP addresses, browser types, and interaction with our website.
3. How We Use Your Information
We use your information to:
- Provide and manage our care services.
- Respond to inquiries and customer support requests.
- Process payments and financial transactions.
- Improve our website and services.
- Comply with legal and regulatory obligations.
4. Sharing Your Information
We do not sell your personal data. We may share information with:
- Trusted third-party service providers assisting with care services.
- Regulatory bodies where legally required.
- Payment processors for billing purposes.
5. Data Security
We implement security measures to protect your data, including encryption, secure servers, and restricted access. However, no method of transmission is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Request access to your personal data.
- Request corrections or updates to inaccurate data.
- Request deletion of your data where legally permissible.
- Opt-out of marketing communications.
7. Cookies & Tracking Technologies
We use cookies to enhance your experience on our website. You can manage cookie settings via your browser.
8. Contact Information
For any questions about this Privacy Policy, please contact us at:
- Email: reading@ivycare.org.uk
- Phone: 01183 271 160
- Address: 8a Armour Road, Reading, Berkshire, RG31 6HS